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How do I return an item?

100% Unconditional Satisfaction Guarantee

We completely stand behind the quality of every item we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. Items must be returned to our warehouse within a year of date of purchase to receive store credit, cash refunds must be returned 30 days from purchase. Please contact customer service to arrange return shipping prior to sending. Packages not containing an RMA number on outside will be refused. If received, items returned without getting an RMA number will be charged for cost of shipping both ways plus a 25% restocking fee. So please make certain to contact us prior to return. Please contact customer service at service@newmexicochileandristra.com or by calling 505-603-3359 for more information on returning an item. Thank you.